Shipping & Delivery Policy

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

Delivery

We offer shipping at the following rates

Australia: $9.95

International $14.95

All time and dates given for delivery of the products are given in good faith but are estimates only.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Email: info@halrowan.com

Refund & Returns

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

We will need photos or videos of the damaged item to prove damage. Please click here to fill out the form.

Refunds

Once your return is inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Returns

Please dispose of the product if you are looking to return it.